Terms and conditions
The ‘handmade aspect’
Since every single item is completely handmade, hand-cut, hand-trimmed, hand-sewn, please appreciate there might be little imperfections. I hope they will be seen as certain charm and will add to the products authenticity rather then be seen as a fault. All photos are only illustrative and patterns may slightly vary due to the positioning on the cover of each book. No books are ever the same.
Processing timeAll ready-to-ship items are shipped within 1 working day of receipt of payment. Made-to-order items are made as quickly as possible usually within 2-5 working days. In busier times of the year you may expect longer processing time depending on my current order book. You’ll be informed via email in case of any delays.
Shipping and packagingShipping is calculated on the weight and size of your order. Orders are dispatched via 1st Class Royal Mail or DHL depending on the size of your order. Items are wrapped in recycled paper and contained in either a postal book box or recycled shred padded envelope. Packaging is fully recyclable and doesn’t include any plastic.
Returns and exchanges
In case you're not fully satisfied with the product you purchased, you can return safely packaged unused and undamaged item within 30 days of delivery for full refund. In case of returns buyer is responsible for covering the costs of return shipping.
Custom made and personalised products are non-refundable. Please appreciate that all diaries (unless purchased from the ‘Ready to ship’ section) are made to order and fully personalised for you therefore they can’t be accepted for returns and refunds unless faulty or damaged.